Salon Policies
At Trinity's Heavenly Hair, we value your time and understand that sometimes unforeseen circumstances can arise, requiring appointment changes. To ensure the best service for all our clients, we have established the following cancellation policy:
1. Cancellation Notice:
We kindly request that you provide at least 48 hours notice for any appointment cancellations or rescheduling requests.
2. Late Cancellation or No-Show:
Cancellations made with less than 48 hours' notice or clients who do not show up for their scheduled appointment will be subject to a cancellation fee.
3. Cancellation Fees:
A cancellation fee equivalent to 50% of the service's cost will be charged to your account for late cancellations or no-shows. The fee must be paid before scheduling any future appointments with us.
4. Extenuating Circumstances:
We understand that emergencies happen. If you have a genuine emergency or unavoidable circumstance, please notify us as soon as possible, and we will evaluate your situation individually.
5. Multiple Late Cancellations or No-Shows:
Clients who repeatedly cancel late or do not show up for appointments may be required to prepay for future services.
6. Confirmation Reminders:
We offer confirmation reminders via phone, email, or text message to help you remember your scheduled appointment. Please ensure that we have your correct contact information on file.
7. Punctuality:
We appreciate your promptness and recommend arriving a few minutes early for your appointment. Late arrivals may result in a shortened service time to accommodate other clients.
8. Rescheduling:
If you need to reschedule an appointment, we will do our best to accommodate your request, provided that it falls within our cancellation policy guidelines.
By booking an appointment with Trinity's Heavenly Hair Salon, you acknowledge and accept our cancellation policy. We appreciate your understanding and cooperation, as this policy allows us to better serve all our valued clients.
Thank you for choosing Trinity's Heavenly Hair Salon for your hairstyling needs. We look forward to serving you with the utmost care and professionalism.
Please note that this cancellation policy is subject to change at the discretion of Trinity's Heavenly Hair, and any updates will be communicated to our clients as necessary.
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Trinity's Heavenly Hair - Right to Refuse Service Policy
At Trinity's Heavenly Hair, we are committed to providing a welcoming and safe environment for all of our clients. In order to maintain a respectful and comfortable atmosphere, we have established the following Right to Refuse Service Policy, which allows us the discretion to refuse service for any reason:
1. Discretionary Right to Refuse Service:
Trinity's Heavenly Hair reserves the right to refuse service to any client for any reason. This includes, but is not limited to, situations where a client's behavior is disruptive, disrespectful, or inappropriate, or if their presence could potentially compromise the safety, well-being, or comfort of other clients or staff.
2. Respect and Professionalism:
We expect all clients to treat our staff and other clients with respect and professionalism. Any behavior that disrupts our salon's peaceful atmosphere, affects the safety and well-being of our staff or clients, or violates our established guidelines may result in the refusal of service.
3. Code of Conduct:
We kindly request that all clients adhere to our salon's code of conduct, which includes showing courtesy, patience, and understanding. Clients are expected to follow safety guidelines, follow staff instructions, and maintain a clean and tidy workspace during their visit.
4. Confidentiality:
Trinity's Heavenly Hair respects the confidentiality of all clients and the information shared during appointments. Clients are also expected to respect the privacy and confidentiality of other clients and staff members.
5. Resolution of Disputes:
If a situation arises that may lead to the refusal of service, we will make every effort to resolve the issue amicably and professionally. Our goal is to maintain a positive and respectful salon environment.
By choosing Trinity's Heavenly Hair for your salon services, you acknowledge and agree to adhere to our Right to Refuse Service Policy. We appreciate your cooperation and understanding in maintaining a peaceful and respectful environment for all our clients. If you have any questions or concerns regarding this policy, please feel free to contact us.
Thank you for choosing Trinity's Heavenly Hair for your haircare needs. We look forward to providing you with a safe and respectful salon experience.
Sincerely,
Trinity's Heavenly Hair
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Trinity's Heavenly Hair - No Head Lice Policy
At Trinity's Heavenly Hair, we are committed to maintaining the highest standards of hygiene and sanitation to ensure the well-being of our clients and staff. To promote a clean and healthy environment, we have implemented the following no head lice policy:
1. Pre-Service Screening:
As part of our commitment to providing a clean and safe environment, all clients, especially children, will be screened for head lice upon arrival. This screening is to prevent the spread of head lice and to maintain a hygienic setting for all our clients.
2. Head Lice Discovery:
If head lice are discovered during the screening process, we regretfully cannot provide services until the head lice issue has been resolved. This policy is in place to protect the health and safety of our clients and staff. We understand that head lice can be an inconvenience, but we are happy to reschedule your appointment once the issue has been properly addressed.
3. Confidentiality and Respect:
We understand that head lice can be a sensitive issue. We treat all information regarding head lice screening with utmost confidentiality and respect. Our primary concern is maintaining a clean and safe environment for everyone who visits Trinity's Heavenly Hair.
4. Prevention and Education:
We encourage our clients to be vigilant in preventing head lice infestations. Regularly checking for head lice, avoiding head-to-head contact, and refraining from sharing personal items like hats or hairbrushes can help minimize the risk of infestations.
5. Treatment Resources:
In the event of a head lice infestation, we recommend seeking advice and treatment from a healthcare professional or qualified lice removal service. They can provide guidance on effective treatments and help ensure the issue is completely resolved.
By choosing Trinity's Heavenly Hair for your salon services, you acknowledge and agree to adhere to our no head lice policy. We appreciate your understanding and cooperation in maintaining a clean and healthy environment for all our clients. If you have any questions or concerns regarding this policy, please feel free to contact us.
Thank you for choosing Trinity's Heavenly Hair for your haircare needs. We look forward to providing you with a safe and hygienic salon experience.
Sincerely,
Trinity's Heavenly Hair
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Trinity's Heavenly Hair - No Refunds for Hair Services Policy
At Trinity's Heavenly Hair, we are dedicated to providing exceptional haircare services and ensuring your satisfaction. To maintain the quality of our services and the consistency of our policies, we have implemented the following no refunds policy specific to hair services:
1. No Refunds for Hair Services Rendered:
We do not offer refunds for completed hair services, including but not limited to haircuts, styling, coloring, extensions, treatments, and any other hair-related services provided by our skilled team of professionals.
2. Open Communication:
We encourage open communication with our clients before, during, and after their hair service appointments. If you have any concerns, questions, or special requests regarding your hair service, please share them with your stylist. We are dedicated to ensuring your satisfaction and will make every effort to meet your expectations.
3. Satisfaction Guarantee:
Our commitment is to deliver exceptional hair services and ensure your satisfaction. If you are dissatisfied with any aspect of your hair service, please contact us within 72 hours of your appointment. We will work diligently to address your concerns and provide suitable remedies, which may include complimentary adjustments or services, at the discretion of Trinity's Heavenly Hair.
By booking a hair service appointment at Trinity's Heavenly Hair, you acknowledge and agree to adhere to our no refunds policy specific to hair services. We appreciate your trust in our salon and your understanding of our policies. We are dedicated to providing you with excellent haircare service and professionalism. If you have any questions or require clarification regarding this policy, please do not hesitate to contact us.
Thank you for choosing Trinity's Heavenly Hair for your haircare needs. We are excited to serve you and help you achieve the hair look you desire.
Sincerely,
Trinity's Heavenly Hair
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Trinity's Heavenly Hair Salon Hair Product Policy
At Trinity's Heavenly Hair Salon, we take great pride in providing top-notch hair services, including hair color, lightening, treatments and styling products. To ensure the best possible outcomes, we have established a clear policy regarding the use of hair products in our salon. Please review the following guidelines:
Product Selection:
1. Our salon exclusively uses high-quality, professional hair color, lightener, and treatment products from reputable manufacturers. We carefully select products that meet our strict quality standards to deliver outstanding results.
Consultation:
2. During your consultation with our stylists, please communicate your hair goals and any specific concerns. This will help us choose the most suitable products for your unique needs, whether it's a hair color transformation, lightening service, or a revitalizing treatment.
Product Performance:
3. We aim to achieve the desired results with our chosen products. However, hair outcomes may vary based on individual factors, hair condition, and prior history.
Customer Satisfaction:
4. If you are unsatisfied with the results of a particular product or service, please inform your stylist immediately. We are committed to addressing your concerns promptly and may offer solutions to achieve your desired results.
Contacting the Manufacturer:
5. Trinity's Heavenly Hair Salon offers the option to contact the manufacturer directly if you believe that a product's performance does not meet your expectations. This may be necessary in cases where product-related issues persist.
Procedure for Contacting the Manufacturer:
6. Please inform your stylist about your concerns.
7. We will provide you with the necessary product information, including brand and manufacturer details.
Note:
8. The process of contacting the manufacturer is subject to the manufacturer's policies and procedures.
Product Return or Exchange:
9. In some cases where a product is determined to be faulty or substandard by the manufacturer, we will assist you with the return or exchange process, as per the manufacturer's guidelines.
Client Feedback:
10. We appreciate your feedback regarding the performance of hair products. Your input is valuable to help us maintain our commitment to excellence.
At Trinity's Heavenly Hair Salon, we are dedicated to ensuring that your hair transformation experience is exceptional. If you have any questions or concerns regarding our hair product policy, please feel free to discuss them with our team. Your satisfaction is our top priority.
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